Frequently Asked Questions
General Queries
Secqrd (pronounced as secured) is an after-sales CRM software solution tailored for products that are sold with a warranty. We connect brand owners directly with buyers after a sale to promote better relationship management with buyers.
Secqrd CRM is built specifically for brands that are selling physical products with a manufacturer’s warranty. In comparison, CRM solutions can be built on a general basis which is mostly used as a tool for customer service.
Secqrd CRM is tailored for brands that are selling their hardware directly to buyers (D2C) including medtech / greentech / hardwaretech / retailtech domains. Review our list of common industries here.
Brand owners can automate existing processes such as customer support, managing return requests and monitoring warranty claims. This saves operation costs by up to 50% in customer after sales support services. See more benefits here.
Secqrd is built on a simple per-business flat subscription fee starting from US$99 per month that supports your first 10,000 registered buyers. Plus, we do not bill you on a per-QR-scan, or per SMS fee.
Features
View accounts (also known as team accounts) are secondary accounts that have limited features and is designed primarily to be used by employees or be issued to authorised distributors, dealers, representatives, sales agents, etc who are dealing with the buyer after a sale.
No. You can create any type of products with multiple brands, versions, variation or colours. However, please note that if products listed on Secqrd goes against our usage policy including counterfeit items, expired and refurbished items, etc, we will suspend the product from your account. Your buyers will not be able to also view / access the particular product once it has been suspended.
You can list any extended warranty packages, on-site services, product related add-ons such as refills, enhancements and protection, product insurance (if available), genuine certificates, etc. You can view a recommended list here.
No. We practice a simplistic approach to also allow your buyers to easily register their product e-warranty and access their Secqrd account instantly using a web browser on their phones.
For the first 20 products, we will assist you to upload this for free during the account setup phase. Furthermore, we provide you with a simple user manual on data uploading and integration.
We are able to perform customisation for your business. You are able to raise this request via your business admin account itself with the support module.
Licensing & Subscription
You can contact us directly at team@secqrd.com to request for a 7-day extension upon the completion of your 14-day trial period. On default, your account will be deactivated unless you purchase a subscription plan from your business admin panel.
No. Secqrd charges a flat fee per business annually for each of its plans. Each plan comes with a range of admin accounts and a range of user accounts according to the respective plans.
Yes. If you subscribe to our 2-year plan (24-Months) before 31/12/2024, you will get 30% OFF.
Secqrd allows your buyers to select add-on options as set by you via the app as detailed above. With every purchase done via Secqrd, we will deduct a simple flat fee based on each package from the amount billed to the buyer. This fee includes the mandatory charges as billed by the payment gateway provider.
Our Secqrd annual licensing plans gives your business all the benefits of a regular subscription minus the transaction fees (0%).
Our standard settlement period is before the 7th of the new month. However should your business have a heavy volume of transaction, we can discuss this arrangement separately.
You can view our Secqrd licensing plans page here to explore more on our extended packages that is tailored to larger businesses.
Other Queries
Yes we will support in the migration. Do advise what type of software your business is currently using to enable our team to give you an easy solution on this migration steps. In most cases we should be able to assist you with this migration, however it is subject to a case by case approach.
As Secqrd is built to compliment conventional product registration methods, we recommend that you purchase our Secqrd printed QR cards to be included into your product packaging. Please visit our pricing page here.
Yes. In the add product page, we have made it even more flexible for our business users to add datasets with the use of a “+” button. Secqrd also has the identification filter for product type, product version and serial number to ensure each product type is unique.
Adding existing customers into Secqrd. The issue mostly lies in the email address that was provided by the customer during registration – which no longer works. The best solution is to contact the customer involved via phone (in cases where the phone number was collected) or to inform about the use of Secqrd in existing social media pages to update customers and encourage them to download Secqrd.
Comparison with Other CRM
There are many good CRM solutions in the market, with advanced features that your business may not need at present. Plus, most are billing on a per user basis – which can be costly to your business as sales grows.
Compare
Other CRM
Warranty Management
No
Yes
Fee Structure
Per Seat
Per Business
Revenue Generation
No
Yes
Bundled Insurance Plans
No
Yes
QR- Warranty Registration
No
Yes
Social Media Buyer Logins
No
Yes
Buyer-Centric Tools
No
Yes
Custom Warranty Cards
No
Yes
Buyer Mobile Apps
No
Yes
Product Analytics & Statistics
No
Yes
Try Secqrd FREE for 14 days
Test Secqrd at your own convenience. Try our full features, simulate your own buyers’ experience and many more.
- No credit card needed
- Account automatically expires
- No obligations to purchase
Get Secqrd.
Your existing buyer database has its own untapped revenue potential.
Connect with them using Secqrd today.
- Upgrade your after-sales engagement
- Provide better warranty support
- Upsell with add-ons
- Increase buyer lifetime value (LTV)