Frequently Asked Questions
General Queries
Secqrd provides aftersales solutions to hardware buyers. Our purpose-built CRM offers an after-sales warranty management & IP-protection platform that is built for hardware, equipping brands with a simple and secure method for product warranty registration, insurance purchase and subsequent buyer engagement after a sale.
A general CRM is built to serve a wider range of users, across multiple industry and service types. These CRMs are not niche to hardware, devices and B2B commercial needs which your business may need. Secqrd is built for hardware after-sales and is tailored also for commercial and B2B sales.
Secqrd CRM is tailored for brands that are selling their hardware directly to buyers (D2C) including medtech / greentech / hardwaretech / retailtech domains. Review our list of common industries here.
Brand owners can automate existing processes such as customer support, managing return requests and monitoring warranty claims. This saves operation costs by up to 50% in customer after sales support services. See more benefits here.
Our all-in-one CRM software comes with a simple per-business subscription fee. We do not bill you on a per seat, per-QR-scan, or per SMS fee which ultimately costs your business more over the long run. Review our pricing page here.
Features
Viewer accounts (also known as team accounts) are secondary accounts that have limited features and is designed primarily to be used by employees or be issued to authorised distributors, dealers, representatives, sales agents, etc who are dealing with the buyer after a sale.
No. You can create any type of products with multiple brands, versions, variation or colours. However, please note that if products listed on Secqrd goes against our usage policy including counterfeit items, expired and refurbished items, etc, we will suspend the product from your account. Your buyers will not be able to also view / access the particular product once it has been suspended.
You can list any extended warranty packages, on-site services, product related add-ons such as refills, enhancements and protection, product insurance (if available), genuine certificates, etc. You can view a recommended list here.
No. We practice a simplistic approach to also allow your buyers to easily register their product e-warranty and access their Secqrd account instantly using a web browser on their phones.
For the first 20 products, we will assist you to upload this for free during the account setup phase. Furthermore, we provide you with a simple user manual on data uploading and integration.
We are able to perform customisation for your business. You are able to raise this request via your business admin account itself with the support module.
Licensing & Subscription
You can contact us directly at team@secqrd.com to request for another 14-day extension upon the completion of your first 14-day trial period. On default, your account will be deactivated unless you purchase a subscription plan from your business admin panel.
No. Secqrd charges a flat fee per business annually for each of its plans. Each plan comes with a range of admin accounts and a range of user accounts according to the respective plans.
Yes. If you subscribe to our 2-year plan (24-Months) before 31/07/2025, you will get 30% OFF.
Secqrd allows your buyers to select add-on options as set by you via the app as detailed above. With every purchase done via Secqrd, we will deduct a simple flat transaction fee. This fee includes the mandatory charges as billed by the payment gateway provider.
Our Secqrd annual licensing plans gives your business all the benefits of a regular subscription minus the transaction fees (0%).
Our standard settlement period is before the 7th of the new month. However should your business have a heavy volume of transaction, we can discuss this arrangement separately.
You can view our Secqrd licensing plans page here to explore more on our extended packages that is tailored to larger businesses.
Other Queries
Yes we will support you with the migration. Do advise what type of CRM software your business is currently using to enable our team to give you an easy solution on this migration steps. In most cases we should be able to assist you with this migration, however it is subject to a case by case approach and complexity.
As Secqrd is built to compliment conventional product registration methods, we recommend that you purchase our Secqrd printed QR cards to be included into your product packaging. Please visit our pricing page here.
Yes. In the add product page, we have made it even more flexible for you to add datasets with the use of a “+” button. Secqrd also has the identification filter for product type, product version and serial number to ensure each product type is unique.
Adding existing buyers into Secqrd. The issue mostly lies in the email address that was provided by the buyer during registration – which no longer works. The best solution is to contact the buyer involved via phone (in cases where the phone number was collected). Alternatively, you can inform about the use of Secqrd in existing social media pages to update your buyers and encourage them to download Secqrd.
Comparison with Other CRM
There are many good CRM solutions in the market, with advanced features that your business may not need.
Compare
Other CRM
Focused Features to Hardware Sales
No
Yes
Fee Structure
Per Seat
Per Business
Revenue Generation Tools
Yes
Yes
AI-Supported Analytics (Buyer Data)
Yes
Yes
Integration with NFC / QR / RFID
No
Yes
Social Media Logins (For Buyers)
No
Yes
Buyer-Centric Mobile App
No
Yes
Digital Warranty Cards
No
Yes
Bundled Insurance Plans
No
Yes
Competitive Edge with Secqrd
Secqrd is built to centralise the basic features that your business will need into a single unified platform that is billed on a per business basis. The below shows the benefits with our integrated solution.
Without Secqrd
- Experimenting with multiple CRMs
- CRM + POS + IMS + chat apps
- Non-revenue generating
- Stand-alone web registration form
- Stand-alone web returns form
- Buyer information not up-to-date
- Multiple spreadsheets
- Unstructured add-on sales
- Multiple subscription plans
- Hidden usage fees
- Zero revenue generation
- Built for hardware / device sales
- Dedicated CRM software
- Integrated with payment tools
- Digital warranty registration
- Digital returns submission
- Complete buyer profile datasets
- Powerful product analytics
- Automated buyer invoicing
- Flat per-business annual plans
- No usage / SMS / QR fees
- Upsell insurance plans
Get Secqrd.
Automate your after-sales
One flat subscription fee billed per business, priced annually.
- Connect with your buyers
- Increase revenues
- Digitalise processes
- Optimise operations
- Reduce fraudulent claims
- And many more..
Get a 30% discount when you sign up for 2 years.
(Valid until 31/07/2025)
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