Frequently Asked Questions
General Queries
Secqrd provides aftersales solutions to hardware buyers. Our purpose-built CRM offers an after-sales warranty management & IP-protection platform that is built for hardware, equipping brands with a simple and secure method for product warranty registration, insurance purchase and subsequent buyer engagement after a sale.
A general CRM is built to serve a wider range of users, across multiple industry and service types. These CRMs are not niche to hardware, devices and B2B commercial needs which your business may need. Secqrd is built for hardware after-sales and is tailored also for commercial and B2B sales.
Secqrd is tailored for brands that are selling their hardware directly to buyers (D2C) including medtech / greentech / hardwaretech / retailtech domains. Review our list of common industries here.
Brand owners can automate existing processes such as customer support, managing return requests and monitoring warranty claims. This saves operation costs by up to 50% in customer after sales support services. See more benefits here.
Our all-in-one CRM software comes with a simple per-business subscription fee. We do not bill you on a per seat, per-QR-scan, or per SMS fee which ultimately costs your business more over the long run. Review our pricing page here.
Features
Viewer accounts are secondary accounts that have limited features and is designed primarily to be used by your employees or be issued to authorised distributors, dealers, representatives, sales agents, etc who are facing the buyer after a sale.
No. You can create any type of devices with multiple brands, versions, variation or colours. However, please note that if devices listed on Secqrd goes against our usage policy including counterfeit items, expired and refurbished items, etc, we will unlist the device and suspend your account.Â
You can list any extended warranty packages, on-site services, device related add-ons such as refills, enhancements and protection, genuine certificates, etc. Each add-on is matched to a unique device. You can view a recommended list here.
No. We practice a simplistic approach to also allow your buyers to easily register their device e-warranty and access their Secqrd account instantly using a web browser on their phones.Â
For the first 20 devices, we will assist you to upload this for FREE during the account setup phase. Should you require some help in migration of database, we are also happy to assist your business with a small fee.
Yes. We are able to consider your request to perform customisation to suit your business needs. Subject to its overall complexity, we may request for some additional one-off fees. Please send us an email at team@secqrd.com
Licensing & Subscription
On default, your account will be deactivated unless you purchase a paid subscription plan from your account dashboard. You can also contact us directly at team@secqrd.com to request for another 14-day extension upon the completion of your first 14-day trial period.Â
No. Secqrd charges a flat fee per business annually for each subscription plan. Each plan comes with a range of admin accounts and a range of buyer accounts according to the respective plans. Compare plans here.
Yes. If you subscribe to any subscription plan for 2-years (24-Months) before 31/12/2025, OR if you attend a demo session with any one of our team members – you will get 30% OFF. Terms & conditions apply.
This platform fee includes the mandatory transaction charges as billed by the STRIPE and the use of our e-commerce billing tools via Secqrd.
Our Secqrd annual licensing plans gives your business all the benefits of a regular subscription minus the transaction fees (0%).
Our standard settlement period is before the 7th of the new month. However should your business have a heavy volume of transactions, we can discuss this arrangement separately.
You can view our Secqrd licensing plans page here to learn more about extended packages that are tailored towards larger businesses.
Other Queries
Yes. Do advise what type of CRM software your business is currently for easier evaluation. In most cases we should be able to assist you with this migration without a fee, however it is subject to a case by case approach and complexity.
No. Apart from the platform fees which are incurred only during payments from your buyers when purchase add-ons (covers STRIPE charges, etc), we do not bill you for any other usage fees. (No SMS fees, no credit systems).
Yes. We consider this as a single product count. (Some plans have a product limit). To create multiple SKUs, in the add device page, we have made it even more flexible for you to add datasets with the use of a “+” button.
Adding existing buyers into Secqrd. The issue is because the original email address that was provided by the buyer during registration –Â no longer works.Â
You can purchase our Secqrd printed QR warranty cards as an optional paper warranty card replacement to be included inside your device packaging. Please visit here.
You can request this via our support module in your Secqrd dashboard. Subject to the size of your data, we strive to provide this data to you as quickly as possible via a downloadable link which only authorised persons in your organisation can access. Â
Comparison with Other Platforms
Secqrd is built specifically to manage buyer relations for hardware / devices that are sold with a manufacturers warranty.
Compare
Typical CRM
Focused Features to Hardware Sales
No
Yes
Fee Structure
Per Seat
Per Business
Add-on Purchasing Tools (For Buyers)
No
Yes
AI integration Connector APIs
No
Yes
Integration with NFC / QR / RFID
QR Only
NFC / QR / RFID
Social Media Logins (For Buyers)
Limited
Yes
Buyer-Centric Mobile App
No
Yes
Self-Service Returns Tool (For Buyers)
No
Yes
Bundled Insurance Plans
No
Yes
Software Access for Your Resellers
Paid Separately
Included
Get Secqrd.
Automate your after-sales
One flat subscription fee billed per business, priced annually.
- Connect with your buyers
- Increase revenues
- Digitalise processes
- Optimise operations
- Reduce fraudulent claims
- And many more..
Get a 30% discount when you sign up for 2 years.
(Valid until 31/12/2025)
No credit card needed
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