Warranty Management & Buyer Engagement Platform
Boost your international sales revenue by activating device e-registration.
Improve global distribution, protect your brand IP from OEM copies / counterfeits & increase revenue with the sale of authorised parts & insurance.
- Unified access for international buyers
No credit card needed
+100K
Include your buyers to join thousands of other original & certified device owners using Secqrd!
Supporting the growth of global hardware brands
After-sales platform tailored for hardware and devices sold globally.
An After-Sales Platform Built for Global Brands
Secqrd addresses common pain points as your brand scales globally into international markets.
Embed Counterfeit-Protection Technologies
Makes it easier for your buyers to register their device e-warranties by simply scanning a QR code / RFID tag or tapping a NFC tag.
Open integration with standard protocols
Centralised Buyer Portal
Making it easier for your buyers across the world to access a standardise platform to manage all their after-sales purchases across multiple brands and businesses.
Designed for a smoother user after-sales experience
Optimised for Commercial Devices & Hardware
A platform built for businesses to manage relations with buyers of hardware, devices, sensors, equipment, robotics and more.
- Tailored for devices sold with a warranty.
Hardware categories
Hardware Categories
Medical Devices
EV Chargers
Electronics
Robotics
Energy Storage
Lab Equipment
Full Suite of After-Sales Tools
Elevating your brand experience with premium after-sales tools for buyers to interact with your business.
- Includes an app for your buyers to access
Key Features
Key Features
Key Features
Device e-Registration
Easily collect personal / business registration data from your buyers in 3 steps.
Warranty Management
Manage commitments with all buyers by monitoring support expiry dates.
Built-in Purchasing
List all available device add-ons and upgrades based on model for easier upselling.
Recall Broadcast
Send alerts to thousands of your buyers instantly based on a device model, year.
AI Data Analytics
Review data visualisation, tables to understand device sales data & buyer demographics.
Self-Service Returns
Enable buyers to review eligibility for returns via self-check and only reveal next steps if qualified.
Automated Invoicing
Generate invoices to your buyers for their purchases inside Secqrd and collect payments instantly.
Report Submission
Integrated a structured reporting system for buyers to submit a ticket for complaints or reports.
Device e-Registration
Warranty Management
Built-inPurchasing
Bulk Broadcast
Report Submission
AI Data Analytics
Self-Service Returns
Automated Invoicing
Upgrade Vouchers
Maintenance Scheduler
Coming Soon
Resolving Common Growth Challenges
Secqrd was designed by after-sales professionals, addressing common pain points that comes with market expansion.
- Improving after-sales
RESELLER MANAGEMENT
Our resellers do not wish to pay for CRM subscriptions and hence are channelling buyer reports back to our head office.
Solution:
Secqrd is billed on a per business basis, subsequently allows you to extend the use of software to your resellers too. Monitor all conversations with transparency.
SELF-SERVICE RETURNS
Many buyers are always contacting us via email to enquire if their purchases are eligible for returns or full refund.
Solution:
Our platform equips your buyers with a self-check service to evaluate the eligibility of a return via the app, thus significantly reduce emails.
AUTOMATE COLLECTIONS
Some buyers find it difficult to purchase add-ons after buying our devices due to complex sales processes.
Solution:
Allowing your buyers to review all add-ons that are available for a specific device via Secqrd and thereafter purchase it directly from their app using STRIPE with automated billing.
E-REGISTRATION
There are many competitors and OEMs that are confusing our buyers, by promoting similar branding and selling cheaper online.
Solution:
Enabling device e-registration via a traceable Secqrd QR code implanted with your packaging, hence this helps your buyers to authenticate the device via a scan.
Increase Your Bottom Line by
Upselling
Multiply earnings after the initial purchase and conversely increase customer life time value (CLTV) with Secqrd.
- Sell directly to buyers
- Issue automated billing
- Collections with e-payment
- Award commission to resellers
Giving You Back Control of Your Data
For brands that are expanding globally via resellers and distribution networks seeking a unified device e-registration and after-sales support system.
MANAGED DATASETS
- Complete and up-to-date buyer profile data
- Product inventory data (real-time registration)
- Reseller profile and buyer support records
AI READY
- Train AI agents within a private database
Competitive Edge with Secqrd
Standardising your operational needs as your business grows across new markets.
Without Secqrd
- Web warranty form (no traceability)
- Varied tools across resellers (no SOPs)
- CRM billed per seat (resellers won't pay)
- Unstructured add-ons billing (no trace)
- Offline collection processes (no records)
- Usage of emails for return request
- Buyer information not up-to-date
- Multiple spreadsheets
- High phone support costs
- No insurance plans
- Device e-registration (track ID)
- Unified reseller access (same SOPs)
- Per-business fee (include resellers)
- Automated invoicing (track sales)
- Integrated with e-payment tools
- Digital returns process (self-check)
- Complete buyer profile (KYC)
- AI-driven data analytics (live data)
- ZERO phone support costs
- Sell insurance plans (boost sales)
Immediate Advantages
Integrate Secqrd in your current operations and gain the following advantages.
*data compiled from feedback given by our active business subscribers
Maintain Your Own Secured After-Sales Ecosystem
Enabling your business to provide complete lifecycle support via an authorised channel at a fraction of the cost.
Controlled Distribution of Devices
Implement anti-counterfeit measures to reduce fakes and unauthorised OEMs
Verified Buyer Accounts
Maintain a single channel for buyer interaction after a sale to ensure effective communication.
Standardised Global SOPs
Sell your products globally while maintaining a structured and standardised after-sales process.
Easier Reseller Onboarding
Enforce a structured process for your resellers to manage buyer relations after a sale.
Regulated Sale of Authorised Parts
Enable the purchasing of original parts by buyers via your own authorised platform.
🌐 Single Platform for Unified Access
Supporting global hardware brands with worldwide distribution by providing universal account access.
- For Your Sales Partners
- For Your Distributors
- For Your Country Managers
- For Your Online Resellers
- For Your Retail Merchants
Secqrd gives us easier engagement with our buyers of solar panels and battery systems worldwide with a standardised after-sales procedure and SOP with resellers.
We found the buyer e-commerce tool very convenient as we are able to add new upgrades for our buyers to purchase directly from the app with automated invoicing.
We have managed to centralise our after-sales communications into Secqrd that makes it easier to manage reports and client correspondence management.
Common Questions
Our purpose-built platform offers an after-sales warranty management & IP-protection platform that is built for hardware, equipping brands with a simple and secure method for product warranty registration, insurance purchase and subsequent buyer engagement after a sale.
A general CRM is built to serve a wider range of users, across multiple industry and service types. These CRMs are not niche to hardware, devices and B2B commercial needs which your business may need. Secqrd is built for hardware after-sales and is tailored also for commercial and B2B sales.
Our all-in-one platform comes with a simple per-business subscription fee. We do not bill you on a per seat, per-QR-scan, or per SMS fee which ultimately costs your business more over the long run. Review our pricing page here.
The average time taken by our business subscribers is 3-5 days from the demo call to onboarding new buyers. We are committed to work together with you to reduce this time.
Secqrd insurance is developed with several underwriters that are tailored specifically to devices that are sold with a warranty. Each insurance policy can be easily purchased by your buyers after they have registered your device. Your business will receive a cut from the sale of each policy. T&C applies
Yes. We are currently developing API connectors with leading AI solutions and are able to accommodate to your requests. AI integration is dependent on subscription plans.
You can request for an extension of another 14 days. Otherwise, your account will automatically expire and access terminated. You will need to register again.
Get Secqrd.
Automate your after-sales
One flat subscription fee billed per business, priced annually.
- Connect with your buyers
- Increase revenues
- Digitalise processes
- Optimise operations
- Reduce fraudulent claims
- And many more..
Get a 30% discount when you sign up for 2 years.
(Valid until 31/12/2025)
No credit card needed
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