Buyer Engagement Platform
An After-Sales Platform Built for Global Hardware Brands
Improve global distribution, protect your brand IP from counterfeits & increase revenue with the sale of authorised parts.
- Unified access for international buyers
- Take your brand global from Day 0
No credit card needed. 14-day limited access
+100K
Include your buyers to join thousands of other original & certified device owners using Secqrd!
Supporting the growth of global hardware brands
After-sales platform tailored for hardware and devices sold globally.
Self-Service Buyer Engagement Tools
Secqrd addresses common pain points as your brand scales globally into international markets.
Embed Counterfeit-Protection Technologies
Enabling your buyers to register their device warranties by simply scanning a QR code / RFID tag / NFC tag.
Open integration with standard protocols
*Also available with NFT Smart Contracts (ETH ERC-721) on our Scale Plans
Centralised Buyer Portal
Making it easier for your buyers across the world to access a standardise platform to manage all their after-sales purchases.
Designed for a smoother user after-sales experience
Optimised for Commercial Devices & Hardware
A platform built for businesses to manage relations with buyers of hardware, devices, sensors, equipment, robotics and more.
- Tailored for devices sold with a warranty.
Hardware categories
Hardware Categories
Medical Devices
EV Chargers
Plant Machines
Robotics
Energy Storage
Lab Equipment
Full Suite of After-Sales Tools
Elevating your brand experience with premium after-sales tools for buyers to interact with your business.
- Includes an app for your buyers to access
Key Features
Key Features
Key Features
Device e-Registration
Easily collect personal / business registration data from your buyers in 3 steps.
Warranty Management
Manage commitments with all buyers by monitoring support expiry dates.
Built-in Purchasing
List all available device add-ons and upgrades based on model for easier upselling.
Recall Broadcast
Send alerts to thousands of your buyers instantly based on a device model, year.
AI Data Analytics
Review data visualisation, tables to understand device sales data & buyer demographics.
Self-Service Returns
Enable buyers to review eligibility for returns via self-check and only reveal next steps if qualified.
Automated Invoicing
Generate invoices to your buyers for their purchases inside Secqrd and collect payments instantly.
Report Submission
Integrated a structured reporting system for buyers to submit a ticket for complaints or reports.
Device e-Registration
Warranty Management
Built-inPurchasing
Bulk Broadcast
Report Submission
AI Data Analytics
Self-Service Returns
Automated Invoicing
Upgrade Vouchers
Maintenance Scheduler
Coming Soon
Increase Your Bottom Line by
Upselling
Multiply earnings after the initial purchase and conversely increase customer life time value (CLTV) with Secqrd.
- Sell directly to buyers
- Issue automated billing
- Collections with e-payment
- Award commission to resellers
Solving Your Growth Pains
Secqrd is developed specifically for hardware brands that are facing common business growth issues as below.
Battling Counterfeits
Solution:
Let buyers easily distinguish your brands from OEMs with device e-registration.
Overwhelming Tickets
Solution:
Enable self-service tools to cope with heightened demand for assistance.
Unstructured Billing
Solution:
Collect payments for after-sales purchases directly from buyers via Stripe.
Complicated Recalls
Solution:
Broadcast to thousands of your buyers instantly to send a device recall alert.
No Reliable Buyer Data
Solution:
Structured buyer profile and purchase data collected for training of AI agents.
Expansion Challenges
Solution:
Enforce a standardised platform for resellers when entering new markets.
Immediate Advantages
Integrate Secqrd in your current operations and gain the following advantages.
*data compiled from feedback given by our active business subscribers
**cost savings from removal of printed user manuals / warranty cards / phone support & administrative costs
Maintain Your Own Secured After-Sales Ecosystem
Enabling your business to provide complete lifecycle support via an authorised channel at a fraction of the cost.
👑 White Label for Premium Buyer Login
Standardise Your Global SOPs
Sell your products globally while maintaining a structured and standardised after-sales process.
Reseller Access
Enable your resellers to manage buyer relations after a sale using a single platform.
Official Sales Channel for Authorised Parts
Enable the purchasing of original parts by buyers via your own authorised platform.
🌐 Single Platform for Unified Access
Supporting global hardware brands with worldwide distribution by providing universal account access.
- For Your Sales Partners
- For Your Distributors
- For Your Country Managers
- For Your Online Resellers
- For Your Retail Merchants
Secqrd gives us easier engagement with our buyers of solar panels and battery systems worldwide with a standardised after-sales procedure and SOP with resellers.
We found the buyer e-commerce tool very convenient as we are able to add new upgrades for our buyers to purchase directly from the app with automated invoicing.
We have managed to centralise our after-sales communications into Secqrd that makes it easier to manage reports and client correspondence management.
Common Questions
Our purpose-built platform offers an after-sales warranty management & IP-protection platform that is built for hardware, equipping brands with a simple and secure method for product warranty registration, insurance purchase and subsequent buyer engagement after a sale.
A general CRM is built to serve a wider range of users, across multiple industry and service types. These CRMs are not niche to hardware, devices and B2B commercial needs which your business may need. Secqrd is built for hardware after-sales and is tailored also for commercial and B2B sales.
Our all-in-one platform comes with a simple per-business subscription fee. We do not bill you on a per seat, per-QR-scan, or per SMS fee which ultimately costs your business more over the long run. Review our pricing page here.
We provide you with documentation and phone support. The average time taken by our business subscribers is 14 days from the demo call to deployment. We are committed to work together with you to reduce this time.
Yes. We are currently developing API connectors with leading AI solutions and are able to accommodate to your requests. AI integration is dependent on subscription plans.
You can request for an extension of another 14 days. Otherwise, your account will automatically expire and access terminated. You will need to register again.
Get Secqrd
Automate your after-sales
One flat subscription fee billed per business, priced annually.
- Connect with your buyers
- Increase revenues
- Digitalise processes
- Optimise operations
- Reduce fraudulent claims
- And many more..
Get a 30% discount when you sign up for 2 years.
(Valid until 31/8/2026)
No credit card needed. 14-day limited access
Let’s Connect