Structured Handling of Buyer Reports
Communicate effectively with buyers by including related parties into a single thread to resolve issues reported faster.
Single message thread per claim
Integrate all Correspondence
- Add related team members in any conversation
- Monitor progress of claim reports
- Prevent communications outside of system
- Mark conversation as completed
Reduces the Time for Report Solving
It is more efficient to maintain communications with a buyer using a single integrated platform that promotes collaboration among various team member, on-site technicians and 3rd party vendors.
Types of Team Accounts
- Immediate customer service teams
- Accounts / after-sales departments
- Branch manager / sales outlets
- Online e-commerce store managers
- Distributors / Agents / Resellers
- 3rd party maintenance teams
- 3rd party logistic teams
- Manufacturer representatives
- and many others..
Inbox Features
- View buyer profile (opens in a new tab)
- View product (opens in a new tab)
- View timeline of claim submission to end
- Easily add colleagues into a message thread
- Mark report as completed
- Issue a gift voucher to buyer
- Mark report as spam (if wrongly sent)
Coordinate on-site repair or maintenance with ease.
Allow collaborative conversations to expedite a solution to your buyers.
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Data Analytics
Get Secqrd.
Your existing buyer database has its own untapped revenue potential.
Connect with them using Secqrd today.
- Upgrade your after-sales engagement
- Provide better warranty support
- Upsell with add-ons
- Increase buyer lifetime value (LTV)