Frequently Asked Questions
General Queries
Secqrd provides aftersales solutions to hardware buyers. Our purpose-built CRM offers an after-sales warranty management & IP-protection platform that is built for hardware, equipping brands with a simple and secure method for product warranty registration, insurance purchase and subsequent buyer engagement after a sale.
Secqrd is built for hardware after-sales and is tailored for commercial devices via B2B sales channels. Our solution includes features that hardware device owners would require during the period of ownership including warranty registration, purchase of spare parts & insurance, device recall notices, etc
Secqrd is tailored for brands that are selling their hardware directly to buyers (D2C) including medtech / greentech / hardwaretech / retailtech domains. Review our list of common industries here.
Brand owners can automate existing processes such as customer support, managing return requests and monitoring warranty claims. This saves operation costs by up to 50% in customer after sales support services. See more benefits here.
Our all-in-one CRM software comes with a simple per-business licensing fee. We do not bill you on a per seat, per-QR-scan, or per SMS fee which ultimately costs your business more over the long run. Review our pricing page here.
Features
Viewer accounts are secondary accounts that have limited features and is designed primarily to be used by your employees or be issued to authorised distributors, dealers, representatives, sales agents, etc who are facing the buyer after a sale.
No. You can create any type of devices with multiple brands, versions, variation or colours. However, please note that if devices listed on Secqrd goes against our usage policy including counterfeit items, expired and refurbished items, etc, we will unlist the device and suspend your account.
You can list any extended warranty packages, on-site services, device related add-ons such as refills, enhancements and protection, genuine certificates, etc. Each add-on is matched to a unique device. You can view a recommended list here.
No. We practice a simplistic approach to also allow your buyers to easily register their device e-warranty and access their Secqrd account instantly using a web browser on their phones.
For the first 20 devices, we will assist you to upload this for FREE during the account setup phase. Should you require some help in migration of database, we are also happy to assist your business with a small fee.
Yes. Our latest version is built on Laravel 13.3+ which has first-party support for the Model Context Protocol (MCP). We are currently developing with Laravel MCP that provides an open universal standard protocol so any AI client connects instantly to Secqrd.
Yes. We are able to consider your request to perform customisation to suit your business needs. Subject to its overall complexity, we may request for some additional one-off fees but in most case we will try to solve it for you. Please send us an email at team@secqrd.com
Licensing & White Label Plans
On default, your account will be deactivated unless you purchase a paid licensing plan from your account dashboard. You can also contact us directly at team@secqrd.com to request for another 14-day extension upon the completion of your first 14-day trial period.
No. Secqrd charges a flat licensing fee per business annually. Each plan comes with a range of admin accounts and a range of buyer accounts according to the respective plans. Compare plans here.
Yes. If you purchase any annual licensing plans for 2-years (24-Months) before 31/12/2026, OR if you attend a demo session with any one of our team members – you will get 30% OFF. Terms & conditions apply.
This platform fee includes the mandatory transaction charges as billed by the STRIPE and the use of our e-commerce billing tools via Secqrd.
Our Secqrd white label plans gives your business all the benefits of a regular licensing plan minus the transaction fees (0%).
Our standard settlement period is within 7 working days subject to payment type and terms by STRIPE. However should your business have a heavy volume of transactions, we can discuss this arrangement separately.
You can view our Secqrd white label plans page here to learn more about extended packages that are tailored towards larger businesses.
Other Queries
We provide you with documentation and phone support. The average time taken by our customers is 14 days from the demo call to deployment. We are committed to work together with you to reduce this time.
Yes. Do advise what type of CRM software your business is currently for easier evaluation. In most cases we should be able to assist you with this migration without a fee, however it is subject to a case by case approach and complexity.
No. Apart from the platform fees which are incurred only during payments from your buyers when purchase add-ons (covers STRIPE charges, etc), we do not bill you for any other usage fees. (No SMS fees, no credit systems).
Yes. We consider this as a single product count. (Some plans have a product limit). To create multiple SKUs, in the add device page, we have made it even more flexible for you to add datasets with the use of a “+” button.
Adding existing buyers into Secqrd. The issue is because the original email address that was provided by the buyer during registration – no longer works.
You can purchase our Secqrd printed QR warranty cards as an optional paper warranty card replacement to be included inside your device packaging. Please visit here.
Yes. We are adding relevant data points that adheres to the recent European Commision’s Digital Product Passport guidelines that will come into effect in the coming years. Secqrd also is equipped with a public accessible QR code that enables traceable ESG / ownership datasets to be reviewed.
You can request this via our support module in your Secqrd dashboard. Subject to the size of your data, we strive to provide this data to you as quickly as possible via a downloadable link which only authorised persons in your organisation can access.
Comparison with Other Platforms
Secqrd is designed to enable easier distribution across dealers and global networks.
Compare
Without Secqrd
Paper warranty cards / registration / user manuals (Print Cost)
Yes ($1.75/buyer)
No ($0.00)
Software cost per buyer registration (Base Plan)
N/A
$0.49
Buyer gets a digital ownership certificate
No
Yes
Buyer can directly purchase after-sales spare parts
No. Via resellers
Yes
Buyer can purchase after-sales services from dealers
Untracked. No shared records
Yes. Tracked & Transparent
Buyer reports are tracked by your business & dealers
Untracked. No shared records
Yes
Buyer DIY self-returns process
No. Buyer needs to call / email
Yes. Self Service
Buyer can receive broadcast alert messages on recalls
Messy records of buyer contact
Yes. Instant Alerts
Open QR for public access (Digital Public Passport)
No
Yes
Unified dealer / retailer after-sales system across business
No
Yes. Standardised
Get Secqrd
Enable Global Growth
One flat licensing fee billed per business, priced annually.
- Connect with your global buyers
- Prevent counterfeits
- Sell spare parts / services
- Manage international dealers
- Automate processes
- And many more..
Get a 30% discount when you sign up for 2 years.
(Valid until 31/12/2026)
No credit card needed
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